Posts Tagged ‘Apple’

Apple update #2 (last one!)

November 25, 2009

Well as you know I’ve been having an ongoing discussion with Apple about the fact that I couldn’t log in to the iTunes store: Apple Fail and Apple Update

Well I emailed them to say that I had finally got control of the account and that all of the security details had been changed

Hi Jeremiah

Thanks for your help. I have control of my account again now.

For your information, not only had my Apple ID name changed, but also my date of birth had been altered. And the security question and answer had been changed to random letters. It really looked like someone had hacked into my account. Luckily no purchases had been made

 

That was Wednesday. On Friday I received a reply from my “friend” Jeremiah. And I’m pleased to reproduce it here

Dear Paul,

You’re very welcome. As always, I’m here to provide you the best support you deserve.

Nothing makes Apple happier than to hear that we have pleased our customers. I hope that you continue to enjoy the iTunes Store.

Thank you for being a part of the iTunes family Paul. It has truly been a pleasure assisting you. I wish you the best, and I hope that the rest of your day is beautiful.

Sincerely,

Jeremiah

 

So they really don’t seem to care about the fact that my account had possibly been hacked. That’s nice.

Really makes me want to trust them and use them in the future

Apple update

November 18, 2009

To bring you up to date with the iTunes saga

I received an email stating that my password had been reset, but it still showed my Apple ID as being wrong. So I immediately emailed back informing them of this. The reply came back quickly stating that I could change the Apple ID once I had logged in.

So I logged in and found out that not only had the Apple ID changed, but also my date of birth had been altered, and the security question and answer had been changed to random letters. To me this seemed fishy, and I had the distinct feeling that my account had been hacked.

I quickly changed everything back to what it should be and changed the password to something different from what I had set it originally. I wasn’t going to take any chances.

I then emailed Apple again stating that these details had been changed and my suspicions about the account being hacked. I’m pleased to say that so far I have had no reply from them. Shows they really care doesn’t it?

Luckily no purchases had been made in the time when I didn’t have control of the account.

Apple fail

November 17, 2009

Yesterday I had trouble logging on to the itunes store. I kept being told that my Apple Id or password was incorrect. I tried on two seperate machines and both refused to accept ,y details. I tried to recover my password from the Apple iforgot website, and that failed to work. I also noticed that the hose share feature on itunes was refusing to connect my two pc’s  because the machines were not authorised. So I contacted Apple to ask for assistance.

The email reply I got back is less than helpful

Dear Paul,

Hey there! How are you doing today? I hope everything is going well.

My name is Jeremiah, I understand that you’re having trouble signing in to the iTunes Store with your Apple ID account "michele-matthew8@xxx.xxx.xxx".

Being an iTunes Store Customer myself, I can understand how this situation might make you feel. I will be more than happy to help you resolve this issue to your satisfaction.

1) Make sure you’re using the latest version of iTunes. It can be downloaded free of charge from the Apple website:

http://www.apple.com/itunes/download

2) Open iTunes.

3) From the Store pull-down menu at the top, choose Sign In.

4) On the dialog that appears, make sure the radio button next to the Apple logo is selected.

5) Enter your iTunes Store account name and password and then click Sign In.

If you no longer have the password for your account, you can simply reset it via Apple’s iForgot website at:

http://iforgot.apple.com

If you still can’t access your account, I can reset the password for you. Before I can do this, however, Apple requires that you provide:

– the billing address listed on the account

…as well as one of the following:

– the last four digits of the credit card used for your iTunes Store account

– the order number of your most recent purchase

– or the name of any item you’ve purchased using this account

Upon receiving your response, Apple will verify your information, reset your password, and send you an email with your new password.

Thanks for being a part of the iTunes family Paul. It has truly been a pleasure assisting you. If there is anything more that I can help you with, let me know, and I will do all that I can.

Sincerely,

Jeremiah

iTunes Store Customer Support

Basically it told me to do what I had told them I had already done. Nice of them to read my email! The interesting thing is that the Apple Id quoted is different to mine!

So today I managed to actually got onto the iforgot website and it told me my Apple ID doesn’t exist!! Now I was really concerned in case my account had been hacked, so I emailed this back:

Hi

I had previously followed those instructions but still could not log in. I have finally managed to access the iforgot website but that told me that my Apple Id does not exist.

Also in your email, the Apple Id you quote "Michele-matthew8@xxx.xxx.xxx" is neither mine nor the one I filled in when contacting you originally.

My Apple Id is paul@xxx.xx.xx My billing address is 41 XXXXXXXXXXX And I recently purchase the album Bad Attitude by Meat Loaf

Could you please look into this as I am now concerned that my account may have been compromised.

Many thanks

And very quickly I got a reply

Dear Paul,

Jeremiah here again from iTunes Store Customer Support. I hope you are having an awesome day so far. Thank you for taking the time to contact iTunes Store Customer Support. We know that your time is valuable.

I’m sorry to hear you’re having trouble signing in to the iTunes Store with your Apple ID account "paul@xxx.xx.xx” , somehow the screen name was changed to ”michele-matthew8@xxx.xxx.xxx”.

I can reset the password for you. Before I can do this, however, Apple requires that you provide this information in your reply:

– the billing address listed on the account

…as well as one of the following:

– the last four digits of the credit card used for your iTunes Store account

– or the order number of your most recent purchase

– or the name of any item you’ve purchased using this account

I await your reply with the necessary information so that I can assist you further. Thank you for being a member of our iTunes Store community. Have a great day Paul!

Can’t he read?? In my reply I gave all the details about my account that he’d asked for, but he asks for them again!!!!!!!!!

Another email has gone off with the necessary details again!.

I’ll post an update as and when I get one.